This document constitutes Vithamas Technologies (“Company”) Cancellation and Refund Policy in relation to the solutions provided on the Website (“Cancellation and Refund Policy”). Capitalized terms not defined herein shall have the meaning ascribed to them in the Terms of Use.
Please note that certain orders may be deemed unacceptable and subject to cancellation by the Company. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason without incurring claims or liability for finance charges or interest on the order amount. Reasons for cancellation may include, but are not limited to, inaccuracies or errors in solutions or pricing information, technical or technological issues, or concerns related to credit/debit card fraud. We may also require additional verifications or information before accepting an order.
If all or any portion of your order is canceled, we will contact you promptly, typically within 2-3 business days, to notify you of the cancellation or to request additional information required to process your order. If your order is canceled after your credit/debit card has been charged, the charged amount will be refunded to the original payment method (i.e., the same credit/debit card account) within 7-14 business days, depending on your bank’s processing timelines. The Company is not responsible for delays caused by third-party payment processors or banks.
Unless explicitly stated otherwise, you acknowledge and agree that orders placed on this Website are non-cancelable once confirmed. However, if you subscribe to any subscription-based solutions, you may cancel your subscription at any time. Upon cancellation, you will be eligible for a refund of the outstanding balance remaining in your account, calculated based on the unused portion of the subscription at the time of cancellation.
The refund amount will be determined after deducting any applicable bank charges, transaction fees, or other administrative costs incurred during the payment or refund process. Refunds will be processed within 7-14 business days from the date of cancellation, using the original payment method. Please note that the processing time may vary depending on your bank or payment provider, and the Company is not liable for any delays caused by third parties.
For any queries regarding cancellations or refunds, please contact our customer support team at [insert contact information]. All refund requests will be reviewed and processed in accordance with this Cancellation and Refund Policy.